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17.07.2019, Ref.#: TCS
★★★★★ Technical Customer Support, Fuse Media BG EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Technical Customer Support

As a company, we believe in enabling our employees to achieve their full potential. We help them grow professionally, care for them as people, and inspire them to expand their knowledge and skill sets.

To help us achieve our strategic goals and growth, we are currently looking for a Technical Customer Support to join our great team of professionals.

Responsibilities will include:

• Performing QA checks of support/sales communication channels;
• Troubleshoot and correct system related issues;
• Support and collaborate with upper level technical teams;
• Develop and maintain monitoring tools;
• Reporting results and performance to the direct manager on a daily, weekly, monthly basis both on personal agents’ and team level;
• Spotting overall weak trends and habits in the department and actively participating in the resolution process;
• Providing feedback to agents and taking part in personal QA meetings;
• Actively searching for missing skills and KPIs on personal and team level and providing ideas and suggestions for improvement process;
• Prepare regular SLA and availability reports.

Your skills are:

• Previous experience as a technical support in a product development company - a MUST;
• Excellent English – verbal and written;
• Willingness to work on shifts including nights and weekends;
• Great communication skills, flexible and reliable;
• Must possess strong problem solving and analytical skills;
• Experience with Service monitoring;
• Understanding of TCP/IP/CDN networking;
• Hands-on experience with "Developer Tools" in browser;
• Basic understanding of HTTP response code;
• Basic understanding of CMS;
• Experience with Configuration, Deployment and Restarts of Servers.

What we offer:

• Career and personal development opportunities;
• Competitive remuneration and social benefits package;
• Various and challenging projects;
• Work in an international environment with friendly and helpful team members;
• Work-life balance;
• Exciting company events and team buildings.

If you are up for the challenge, please send us your CV in English and become part of our family!

Only short-listed candidates will be contacted.
Confidentiality of all applications is assured!

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