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22.07.2019
★★★★★ Quality Assurance Officer with German and English, ABC GLOBAL EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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Quality Assurance Officer with German and English


ABC Global operates as a BPO and technology provider to companies from various arenas of the online an e-commerce field. We offer professional solutions in the sphere of IT, marketing, as well as support and direct sales.

Our Sofia offices are currently home to over 200 employees, mastering in more than 10 languages. If you are looking for an average sized company that can give you all the benefits and facilities of a modern working place, while retaining the sense of familiarity and bond of a small community of people, we are the place for you.

What we expect from you:

  • Oversee all aspects of quality assurance including call monitoring, evaluation, and warning for violation identification and preparing respective reports;
  • Monitor calls, e-mails, chats and provides feedback for the Business representative’s improvement.
  • Help the Business representatives’ use the most effective and efficient means for handling phone calls and achieving the stated goals.
  • Provide feedback and assistance to Business representatives to make sure they understand new policies and procedures for quality
  • Accurate tracking and record keeping of the gathered information;
  • Escalating issues out of the regular cycle of activity;
  • Provides structured and timely recommendations;
  • Provides verbal and/or written feedback to Quality Manager;
  • Ability to communicate and partner with QA team members and other departments to identify and assist in the development of improved processes;
  • To be constantly updated about recommendations for improvement of the quality tracking, provided by the Quality Manager and related departments’ Managers.

Your profile:

  • Fluent in both Verbal and Written English and German;
  • Experience in a customer service and/or business process and sales required;
  • Excellent focusing skills;
  • Excellent analytical and communication skills;
  • Adept and building relationships with all levels of management and staff;
  • Demonstrated ability of high level accuracy and confidentiality;
  • Developing creative solutions for resolving problems.

What we Offer you:

  • A nice starting salary based on your profile, with future promotion opportunities;
  • An excellent employee benefits package;
  • Full appreciation of your talent and ideas;
  • Opportunity to develop within a growing and dynamic company with a multinational team;
  • Excellent office location and Stimulating environment;
  • Free drinks and food in the office on a daily basis;
  • Flexible working hours organized in shifts, from Monday to Friday;
  • Taxi vouchers;
  • Additional health insurance, MultiSport Card.


We care about the well- being of our employees, invest in their future growth,
encourage fun and team building events!



If you recognize yourself as the next great addition to our team,

***Please, send us your resume in English***



All documents will be treated in strict confidentiality. Short-listed candidates will be invited for an interview. All the information is protected by the Commission for the Protection of Personal Data.



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