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★★★★★ Technical Support Analyst, HedgeServ (Bulgaria) EOOD  Вижте визитка на компанията
Месторабота София, ул. Алабин 1 (виж карта); Постоянна работа; Пълно работно време
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Technical Support Analyst

Who we are:

HedgeServ is a top-ranked global, independent fund administrator. HedgeServ provides uniquely client-centric service and is the industry’s leader in technology. Headquartered in New York City and Dublin, HedgeServ currently services more than $350 billion of assets under administration across 210 client relationships, with 1,200+ professionals across our 14 offices in 8 countries (other locations include Boston, Chicago, Portland, Cayman, Cork, London, Sydney, Poland, Luxembourg, and Bulgaria). HedgeServ provides fund administration, middle office services, integrated risk & portfolio management, regulatory & compliance reporting, tax support, and complete shadow accounting services, underpinned by SOC 1 certified controls. HedgeServ supports all investment strategies within hedge funds, funds of hedge funds, private equity funds, asset managers, managed accounts and managed account platforms, UCITS funds, and other institutional investment programs such as pensions and endowments.

Since its inception, HedgeServ has received multiple accolades, including Top Overall Administrator and #1 rankings in Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Hedge Fund Expertise and Regulatory Expertise.

Job Description:

The Technical Support Analyst will work within the Application Support team, who is charged with all aspects of the setup and maintenance of proprietary software used by Fund Accounting teams to independently value client’s portfolios.

This role is primarily focused on providing technical support for Hedgeserv’s proprietary reconciliation application, management of the receipt and transmission of files via FTP and the mapping of files from 3rd parties.

This involves writing and maintaining XML based workflows and creating and maintaining ‘maps’. Maps are created in Excel using templates and macros developed in-house. The successful applicant will also assist in the further development of Hedgeserv’s applications and processes by understanding the requirements of the NAV teams and the functioning of Hedgeserv’s systems. Some knowledge of Fund Accounting would be an advantage.

  • Resolve support tickets logged by the application users in a timely manner
  • Create XML workflows to process files coming from external sources
  • Create file transformation maps using Excel
  • Work with brokers on file delivery setup and maintenance
  • Testing of new application features

  • Computing or Information Systems Degree
  • MS Excel and VBA experience – experience of formulas and external data imports
  • Good programming experience including data and logical structures
  • Experience building XSLT stylesheets a distinct advantage but not required
  • Some knowledge of database design and SQL
  • Experience with XML, ability to interpret an XML file and understand workflows
  • Knowledge of File Transfer Protocol
  • Experience with data encryption, preferably using PGP
  • Some knowledge of financial products an advantage
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to be flexible and work effectively both within a team structure or independently
  • Attractive compensation package including extensive set of benefits
  • Professional environment with great development opportunities
  • Flexibility in working hours
  • Brand new office in the heart of Sofia

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