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15.05.2019
★★★★★ IT Support Engineer, ГоуДеди България ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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IT Support Engineer

GoDaddy's mission is to radically shift the global economy toward life-fulfilling independent ventures — helping our customers achieve their dreams by giving them the tools, insights and the people to transform their ideas and personal initiative into success. With more than 14 million customers worldwide and more than 62 million domain names under management, GoDaddy gives small business owners the tools to name their idea, build a beautiful online presence, attract customers and manage their business.


The Team:

We’re global. We’re local. We’re (almost) everywhere! Our team is comprised of groups and individuals, located in various office around the world. We focus on the end user experience, how to improve it, and engineer our way into having fun from time to time, too! Most importantly, we work with each other instead of in silos. Despite our global presence, we chat as if we’re next to each other.

We work with users who are on the Mac and Windows OS platforms, who rely on us to ensure their day-to-day tasks done. Often, we try to work in the background to resolve issues before they happen, but we are there with a smile if an issue arises, to get them back on the road!

And from time to time, we’re the first to try out the new electronic gadgets before they land in the environment!

 
What we do

We support users on, and through, the following platforms (and more!):

  • ServiceNow
  • Bomgar
  • SCCM
  • JAMF
  •  Slack
  • Zoom
  • Office365

Our work is not limited to analyst support either—we are continually engineering solutions to empower the end user. For this job in particular, our focus is on triage and getting users back out into their environment so they can continue kicking ass!

Alongside those platforms, we also focus on:

  • Documenting new knowledge and updating current knowledge as needed
  • Turning around short-term resolutions and proactively tracking/resolving long-term issues
  • Innovating!

What you’ll need to know

Here’s what you’re going to be interacting with! The more you know here, the better the experience!
 
  • Mac and Windows OS experience
  • Basic networking troubleshooting and configuration experience
  • Familiarity with Active Directory, including Group Policies, AD attributes and object management
  • Experience with collaboration platforms such as Zoom, Office365 and Slack
  • Virtualization Technologies – Exposure to Parallels and implementation of Microsoft technologies on the platform.

How you’ll need to do it:
 
Prioritization with a smile is key in this role. Looking at any tasks that may breach SLA, prioritizing potential white glove support and employing amazing soft skills is what makes our team great. Users come to us because they know we can get them up and running to where they need to be, not because we are viewed as the last resort. We need people on the team that will exude confidence and warmth, all at once.

And after the day is done, being able to say that you did the best job possible is important!


What We Offer:

  • Competitive Salaries
  • Incentive Program
  • Career Progression
  • Fun Nights
  • Taxi Vouchers
  • Gym Membership (Multisport Cards)
  • Amazing Office Atmosphere
  • Vending Machine (full of protein bars!)
  • Healthy Snacks


If you want ot become a member of our amazing team send us your CV in English!



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