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09.05.2019, Ref.#: CSR0718
★★★★★ Customer Support Representative (Full-time), DYNAMO SOFTWARE BULGARIA LTD
Месторабота София; Постоянна работа; Пълно работно време
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Customer Support Representative (Full-time)

Dynamo Software is a software development company, a world leader in CRM systems for financial institutions. Founded in 1998, the company is privately funded and profitable. We are the vendor of choice for more than 500 investment firms, among them many prominent ones like J.P. Morgan and Goldman Sachs. The company has been growing constantly since its inception in 1998, driven by its Dynamo product line.

We are recruiting a Customer Support Representative to join the team supporting customers using our products.

The ideal candidate will have: 
  • Excellent written and spoken English
  • Clear and concise writing style
  • Technical aptitude and strong analytical skills
  • Basic understating of finance and investing
  • Experience with MS Office products
  • Experience with CRM/ERP and/or financial background are a definite advantage
The role
  • Answer questions posted to our web-based helpdesk system
  • Listen and respond to customers’ needs and concerns
  • Gather required information, analyze data and provide solutions to client issues
  • Liaise between clients and technical staff
  • Deliver client feedback to the product team for the continuous improvement of our product 
We offer:
  • Above average compensation. We need above average performers
  • Flexible working hours (preferably between 10 AM and 7 PM, or 11 AM and 8 PM)
  • The ability to work with a highly knowledgeable and experienced team
  • An extensive benefits package including medical coverage for employees and families
  • An office assistant to make your life easier
  • Ability to telecommute to help with work-life balance
  • Performance bonuses
  • Working in one of the most successful software companies, for some of the most renowned financial institutions in the world.

Only short-listed candidates will be contacted.


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