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15.05.2019, Ref.#: JTS
★★★★★ Junior Software Support Engineer, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Are you a freshly graduated student searching for his adventurous start in IT? Are you excited to grab the opportunity to develop your skills and knowledge in software support? If this aligns with your career plan, sounds like “your kind of company”, and you feel passionate about supporting software products join us and expand your talent. We offer you to support some of the best known blue-chip companies in the world. In return, you’ll have continuous training opportunities a long-term career - not simply a job.

Roles and responsibilities

  • Provide technical support to customers and our business partners via the web, email, and phone
  • Collaborate closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
  • Lead and/or participate in customer status calls, remote sessions
  • Identify and document all customer issues, feedback, and enhancement requests by using a ticket-tracking system
  • Provide product feedback and help to drive product improvements
  • Participate in cross-functional initiatives with different regions if needed

Experience and expertise

  • Logically thinking and have a commonsense application in a daily business routine
  • Understanding how the software works
  • Analytical skills combined with good customer focus and soft skills
  • Working well in a team
  • Problem-solving skills
  • Attention to details and ability to prioritize
  • Windows Server (2008 & 2012) and/or Linux knowledge will be considered as an advantage
  • Good understanding of networking concept and data traffic will be considered as an advantage
  • Knowledge of database products and technologies will be considered as an advantage

In return, we offer you:

  • Food vouchers
  • No overnight shifts
  • Transportation card for all lines
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for Marriage and Childbirth
  • Refer a friend / RAF bonus
  • Corporate pieces of training and development programs
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office/coffee and tea
  • Fruit days
  • Excellent office location

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

If you are interested in this offer, please send your CV in English.
Only shortlisted candidates will be contacted.

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