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15.04.2019, Ref.#: LDS_E
★★★★★ Learning and Development Specialist with English for Supercell, TELUS INTERNATIONAL EUROPE / CALLPOINT NEW EUROPE  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Learning and Development Specialist with English for Supercell

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Responsibilities:
  • Deliver training curriculum through a combination of presentations and facilitated activities.
  • Maintain game knowledge, procedures and workflows for each game support area assigned.
  • Build relationship that allow ongoing collaborative interactions that help identify learner deficiencies, formulate individual and team development plans, relevant courses, and implement training programmes.
  • Assists with the identification of learning success measures and report on outcomes. 
  • Create curriculum using adult learning theory and instructional design principles.
  • Review, update, and maintain the training curriculum on an on-going basis
  • Participates in development opportunities and global learning initiatives.
Requirements:
  • Classroom training, and curriculum design experience.
  • Understanding of effective teaching methodologies and tools and willingness to keep abreast of new techniques
  • Excellent communication, presentation and public speaking skills
  • A strong customer-focused background  
  • Familiar with training evaluation processes and methodologies.
  • Strong team-working skills and a collaborative approach to learning
We offer:
  • Stable job and career development opportunities
  • Great office at a top location
  • Attractive salary and additional incentives
  • Special discounts & offers (Food vouchers, Multisport cards, etc.
  • Additional health insurance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous support and learning
  • Employee referral bonuses
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.
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