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15.03.2019, Ref.#: SpM - CSS
★★★★★ Customer Support Specialist with English, Куестърс България ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Questers is an IT resourcing tech park providing a platform of services to market-leading technology sector businesses from the UK, Europe, and the US. We build and establish dedicated teams in Bulgaria that enhance their capacity and productivity, supporting their growth and continued success in their field.

Our present client base currently includes the world’s largest online grocery retailer, a global gaming business headquartered in the UK, leading FinTech companies, social media platforms, worldwide eCommerce leaders and a variety of scale-ups rapidly expanding their software services and products.

Questers Bulgaria was founded in 2007, pioneering our services-led model in the industry, and we currently work with over 20 different clients, employing 200+ tech specialists in Sofia across a variety of roles. In 2014 and 2017 Questers was awarded Top ICT Employer for the Outsourcing of IT Services category in Bulgaria, while in 2016 we were shortlisted for European Service Provider of the Year by the Global Sourcing Association. The company has also been certified Working with Investors in People.

In the context of the planned rapid growth we are looking to hire:

CUSTOMER SUPPORT SPECIALIST WITH ENGLISH

REF. No. SpM - CSS

PURPOSE OF THE ROLE:

As the successful candidate, you will be part of the Customer Experience team and you will be directly reporting to the Support and Services Team Lead of SpotMe.

SpotMe is the leading technology and service provider of enterprise engagement platforms with a focus on live events, virtual meetings, and long-term engagement. SpotMe has served more than 5 million users worldwide, and over 200 organizations and 75 Fortune 500 companies rely on SpotMe to create change with transformative events and drive perpetual engagement with employees, customers, and partners.

YOUR CONTRIBUTION TO SOMETHING BIG:

  • Deliver customer support as per internal standards mainly via e-mail
  • Manage questions and requests from customers
  • Assist with any requests from event participants
  • Utilize on a daily basis the internal customer support system
  • Escalate issues as per standard support routes, ensure issues resolution and follow-up
  • Proactively engage in identifying inefficiencies in current support delivery process and propose ideas for improvements
  • Maintain database with most commonly submitted issues
  • Maintain an effective communication process with team members
  • Contribute to customer resources and documentation optimization
  • Collaborate with account and project managers, designers and team developers to shape the best possible customer onboarding experience
  • Create app content using our CMS, based on customers‘ and project leads’ requirements

OUR IDEAL TEAMMATE HAS/IS:

  • Recent graduated with relevant experience (internships or full-time jobs in a data management or technical support position)
  • Proficient English language. A second language (preferably German or French) is a plus
  • Bachelor degree or higher;
  • Excellent MS Office (Excel, PowerPoint) skills
  • QA, problem-solving and communication skills
  • Experience working with CMS, CRM, Customer Service Software or similar systems is a plus

YOUR PERSONALITY:

  • Eager and quick to learn, curious;
  • Rigorous, high attention to details;
  • Resolute, works until the job is done;
  • Efficient and at ease with technology;
  • Professional attitude (language, manners);
  • Proactive with strong analytical skills;
  • Autonomous and problem solver;
  • Comfortable with weekend on-call;

HOURS OF WORK

The hours of work include day and night shifts with one hour lunch break. Weekend on-call support will also be provided, arranged through shifts with the other colleagues. Flexibility is offered during on-call periods, as long as requests are addressed in due time.

THE COMPANY OFFERS:

  • Challenging projects requiring work with cutting-edge technologies
  • Friendly & relaxed working environment
  • Top salaries
  • Security & career path
  • Brand new office in a modern building with excellent equipment
  • Excellent employee benefits
  • A variety of wonderful soft skill & technical training
  • Exciting company & team events on a regular basis
  • Other benefits

How to apply:

If you recognize yourself in this role please send your CV in English, so that we can get an idea of your experience.

All applications will be treated as strictly confidential.
Only short-listed applicants will be contacted



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