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15.03.2019
★★★★★ Back Office Specialist fluent in French for HP Account (Maternity Cover), TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Заплата от 2000 до 2200 BGN (Бруто); Езици: Френски
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Back Office Specialist fluent in French for HP Account (Maternity Cover)
At TTEC (formerly TeleTech), we provide learning and development opportunities,a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.

What we offer?
  • Extensive training programs: Excell, Leadership skills, Management of change, Six sigma and many others depending on your interests;
  • Environment that stimulates achievement and professional development;
  • Competitive remuneration package;
  • Access top notch business best practices;
  • Work in a challenging and pleasant business environment.

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.


Your responsibilities will be:
  • Accepting requests through different communication channels, logs and identifies the problem;
  • Responding to customers via phone, chat and/or email;
  • Investigate the complaint, coordinate with other departments to identify best course of resolution;
  • Keep all involved parties on the status of the case;
  • Demonstrate sense of urgency;
  • Manage customer expectations by taking into consideration customers’ entitlement and customer issue;
  • Execute data quality checks to ensure consistency and accuracy of reporting.
  • Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
  • Meeting deadlines and delivering services according to customers’ service level agreements.

If you are/have:
  • Fluency in French;
  • Good English skills;
  • Proactivity, eagerness to learn and improve;
  • High level of planning and organizational skills;
  • Previous experience in customer facing environment would be considered as an advantage;
  • Experience in MS Office Products;

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.
Please send your CV in English.

All documents will be treated in the strictest confidentiality.Only short-listed candidates will be invited for an interview.

Position: Customer Relations Specialist 

Dear Candidate,

We’d like to inform you that upon receiving your personal data, such as your name, date of birth, phone number, email address, and your resume (as compiled by you) it be used for recruitment purposes only.
In the course of the recruitment the data controller is TTEC Eastern Europe EAD (hereinafter ‘TTEC’) and your data might be shared with other users processing your data on TTEC’s behalf or our hiring departments. 
Your data will be retained for only as long as it is necessary which includes our legal obligations for retaining data. On occasions where there is a requirement to extend the retention of your data or using your data for other job opportunities, we would be asking for your Opt-In again, if required. 
If you wish to access/update/correct your data visit the company profile in jobs.bg.

For more information on how we process your personal data you can consult our privacy notice.
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