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★★★★★ Team Leader with German/French/Italian/Spanish OR Greek, TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота Пловдив; Постоянна работа; Пълно работно време
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Team Leader with German/French/Italian/Spanish OR Greek
TTEC [previously known as Teletech], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.

We offer:

  • Extensive training programs;
  • Environment that stimulates achievement and excellent customer service;
  • Competitive remuneration package;
  • Access top notch business best practices;
  • Work in a challenging and pleasant business environment.

Duties & Responsibilities:

  • Develop team, including new hire and on-the-job training, motivation and coaching to reinforce required skills;
  • Ensure schedules are managed efficiently and in a timely, cost effective and accurate manner;
  • Review team performance and delivers monthly performance reviews;
  • Coach staff on performance management improvement;
  • Deal with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures;
  • Exhibit a thorough understanding of the project business and strategy;
  • Adherence to budget requirements;
  • Ensure leadership and management of the team in a manner consistent with TTEC's goals, values and objectives;
  • Provide required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved; 
  • Client relationship management;
  • Partner with internal departments, including TA, WFM and the wider Operations management team, as well as other global TTEC sites.

What do you need?

  • Fluency in English;
  • Fluency in German/French/Italian/Spanish OR Greek
  • Contact center experience – minimum 6 months;
  • Experience in providing coaching and feedback;
  • Excellent interpersonal and communication skills to liaise with customers & team members;
  • Strong time management skills and the ability to prioritise a busy workload;
  • Strong customer focus and a proactive approach to continuous improvement of the customer experience;

Click on the Apply button to let us know about you.
Please send your CV in English.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
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