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12.02.2019, Ref.#: EUS-UC
★★★★★ EUS Engineer Unified Communication, GfK Bulgaria, Market Research Institute
Месторабота София; Постоянна работа; Пълно работно време
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EUS Engineer Unified Communication
Having choices is what makes life exciting. Make your choice today and take your future into your own hands. We value skills and talents, and will support your development within our international teams.
GfK makes your choice easy as we offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. As a trusted leader in market research present in over 100 countries, we know what makes consumers’ hearts beat—globally and locally. We work on projects for successful companies in virtually every major industry.

Now we have the pleasure to invite you to join our team as a:

End User Services Engineer Unified Communication
Global IT Department, End User Services

Purpose of the Role:
  • Implementation of all necessary operative tasks to guarantee maintenance of operation
  • Run applications, services, platforms and network to deliver promised service portfolio according SLAs
  • Ensure 24x7 support based on locations in EMEA, US, APAC by on-call-duty
Key objectives of the role:
  • Incident resolution, Incident management
  • Change management
  • Technical Service Management
  • Contributes to the development of innovative principles and ideas towards cloud integration (Office 365)
  • Installation of new versions, patches
  • Manages 3rd Party Supplier and Products
  • Design, extend and manage the Enterprise Voice architecture
  • Close contact to relevant stakeholders during operative work
  • Supplier management for major incident related communication
  • Provides high level documentation and guidelines for the Unified Communication Environment
  • Proactive capacity and performance management of systems and system components
  • Actively involved in planning and implementation of projects / new designs
Knowledge and experience required:
  • 3+ years of experience in administrating, troubleshooting and deploying a Skype for Business environment
  • Excellent skills in administrating Microsoft Skype for Business systems including PSTN access via TDM and SIP trunks via Session Border Controller
  • Experience with Office 365 cloud integration for Skype for Business and Teams and managing a cloud based service
  • General understanding of Microsoft systems/technologies and applications such as Microsoft Exchange, Active Directory, Sharepoint, SQL, Windows Server
  • Experience/participation in implementing and/or migrating to Office 365 -  Skype for Business Online
  • Knowledge in PSTN connectivity via ISDN and SIP Trunks and experienced with SIP troubleshooting
  • Knowledge in Digital Media Gateways and Session Border Controller (configuration and administration)
  • Experience with Audio Codes products (SBC’s and Gateways) - Audio Codes Certified Associate is considered a plus
  • Microsoft MCSE Communication certification is considered a strong plus
  • Experience with PowerShell scripting is considered a strong plus
  • Experience with Anywhere365 (UCC) is considered a plus
  • Experience with Microsoft certified phone deployments such as Polycom (CX/VVX)
  • Proficiency in English (at least level B2/C1 in Council of Europe scale)
  • Proficiency in German a plus
Be welcome to send us your up to date CV in English and we will offer in return:
  • Competitive remuneration and bonus scheme linked to individual performance and company results
  • 3 additional non-working days yearly
  • Health insurance
  • Discount program with external vendors
  • Global know how in a world class, pioneer market research organization 
  • Opportunity to combine work and university studying
  • Initial and ongoing trainings to support your development 
  • Opportunities for personal and professional growth
  • Ambitious and motivated work environment
  • Access to cutting edge technologies
  • Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
  • Variety of sport activities such as football and traditional Bulgarian dances
  • Last but not least – GfK Sofia office is located close to the city center and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.


By submitting your application for an open position in GfK Bulgaria, you agree that we will process the personal data you provide with your application documents (CV, Motivation letter etc.), as well as adding it to our applications database.

As an owner of your personal data, you have the following specific rights: right to access your data, right to portability, right to object processing, right to erasure, right to lodge a complaint to the Commission for Personal Data Protection, etc.

GfK Bulgaria takes the necessary measures to ensure that your personal data is processed, protected and transmitted in compliance with the applicable law.

For more information about the personal data processing in GfK Bulgaria, your rights and the way you can exercise them – please check the profile of the company.
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