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11.02.2019, Ref.#: DCS-MC
★★★★★ Deposit Chargeback Supervisor - Maternity Cover, Paysafe Bulgaria EOOD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Deposit Chargeback Supervisor - Maternity Cover


Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions.

The position is for a maternity replacement.


  • Oversee and manage operational support on all aspects of Deposit Chargebacks
  • Act as the subject matter expert and central point of contact for the deposit chargebacks team
  • Appropriate escalation of bad debt incidents relating to Deposit Chargebacks to Manager
  • Ensure streamlined approach is implemented and maintained across both digital wallets
  • All team members cross trained to work at a high standard on both digital wallets
  • Ensure adequate processes in place to identify risks and make recommendations to effectively manage and enhance recovery of bad debt relating to Deposit Chargebacks
  • Assist in projects involving the Deposit Chargebacks team, representing the wider Risk team when required
  • Recommend sound, well considered decisions on behalf of the team to ensure effective management
  • Make sound, well considered recommendations on behalf of the team to ensure effective management
  • Oversee and manage the investigation of potential technical issues which could result in a loss of representment rights
  • Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to Deposit Chargebacks
  • Review fraud trends on card deposits and recommend changes to prevent future potential losses
  • Maintain a sound understanding of the bad debt contributors in relation to card deposits
  • Ensure accurate management reporting on Deposit Chargebacks
  • Enhance automation of current processes through the acquisition of new technologies or improvements to current technologies
  • Establish and maintain effective communication networks with key stakeholders, business partners and peers.
  • Carry out monthly one-one’s with all team members
  • Carry out bi-annual and annual people reviews, setting appropriate yearly objectives
  • Approve holiday requests, ensuring business needs continue to be met throughout periods of team absence
  • Ensure accurate record all holiday’s and sickness are maintained at all times

Candidate Requirements

  • 3 years + experience working in a managerial role with card schemes
  • 3 years + team leadership and management skills
  • 3 years + experience in chargeback management, applying appropriate scheme rules to manage exposure and reduce losses
  • Experience in end to end card cycle
  • Excellent English written and verbal skills
  • Experience in online payments environment
  • Ability to work in a fast-paced environment
  • Ability to initiate and lead multiple projects at once, with a proven record of successful deliverables

We offer

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • One of the top 10 best designed offices in the world

Are you ready to take your career to the next level?

Send your Cover Letter and CV in English. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview.

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