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31.01.2019
★★★★★ Senior Engineer fluent in English, Съдърланд Глобъл Сървисиз България ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Senior Engineer fluent in English
This role gives you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic, and supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. In this position you will only work with corporate customers, with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Enterprise. If you are someone who is eager to learn and ready to take the next step in your career, please contact us to learn more.
 
Responsibilities:
  • Have full ownership of customers` technical issues until resolution provided related to their product while seizing opportunities to teach the customer about product usability, best practices;
  • Project a professional company image through phone, email &/or web interaction;
  • Set and manage expectations with customers, including regular and timely communications;
  • Transfer customer calls to appropriate department;
  • Maintain a high level of product knowledge and professionalism;
  • Set and manage expectations with customers, including regular and timely communications.   
Requierments:
  • Very good spoken English - B2 or above level;
  • 5 years working experience in the IT field / IT security
  • Excellent knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office;
  • Knowledge in -  SQL / Database awareness / MAC OS / Email / Active Directory awareness / Linux / Virtual;
  • Good working knowledge of Microsoft Windows / Desktop and Server;
  • Certification in Microsoft or Cisco (CCNA) standard/ CompTIA or CISSP is considered an advantage;
  • Advanced troubleshooting skills;
  • Ability to adhere to internal processes;
  • Highly motivated to help customers, positive and enthusiastic.
WE WILL GIVE YOU:
  • Fun and fast-paced Enterprise work environment
  • Continuous learning and development
  • Competitive salary
  • Excellent social benefits package
  • Promote-from-within advancement opportunities
  • Employee recognition programs
  • Team building and social activities, participation in voluntary work, charity causes, etc.
  • Great office locations

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted


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Съдърланд Глобъл Сървисиз България ЕООД  Известие за нови обяви
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