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★★★★★ Global Incident Lifecycle Coordinator, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Езици: Английски
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Global Incident Lifecycle Coordinator
Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Global Incident Lifecycle Coordinator.

As a Global Incident Lifecycle Coordinator you will be responsible for:
  • Monitoring for incidents and service requests out of process and performing analysis or contact workgroup owner/supervisor until resolution. 
  • Tracking all root causes and actions. 
  • When needed invoking the appropriate support to move incidents through the process, enabling and coordinate communication between different support teams.
  • Providing input to review teams for performance improvement
  • Analyzing open incidents and service requests for matching symptoms and multiple occurrences
  • Managing incident lifecycle utilizing the incident lifecycle report/IMPACT Solution
  • Reviewing performance with account/service desk/supervisor and taking action where required
If you have:
  • Excellent English language skills
  • Strong business ethic communication skills
  • Advanced MS Office skills
The following is considered a strong advantage: 
  • Ability to work with different call flow tools, incl. expertise in HP SM, SNOW
  • Ability to make data-driven decisions
  • Incident/Service Request Management experience
  • Strong presentation skills 
We offer:
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and Sport initiatives
  • Flexible shifts 24/7

If you're ready to join our community of experts, apply now! We can't wait to hear from you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality
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