Вход и регистрация Фирми | Потребители
10.01.2019, Ref.#: MSM
★★★★★ Merchant Services Manager, Paysafe Bulgaria EOOD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Merchant Services Manager


Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions.

We are looking for a highly motivated, intelligent and strategic Merchant Service Manager for Income Access with an interest in working in a fast-paced digital environment. The ideal candidate will have a passion for customer relationships and support, business and data analysis, problem-solving, and a good technical aptitude.


The responsibilities of the Merchant Services Manager consist of providing clients with ongoing training, technical support, and insight thereby establishing meaningful, strategic, and profitable relationships. The goal of the Merchant Service Manager is to ensure that clients are optimally benefiting from the Income Access software as well as the products and services offered by Income Access.

  • Client Relationship Management - Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies, and their points of pain in order to identify opportunities to better leverage how the client works with Income Access.
  • Client Training – train clients on the best use of our software to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff
  • Client Communication – Create awareness of product features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients
  • Maintain a high level of client satisfaction through effective client support and problem determination
  • Resolve basic technical problems and general "how-to" questions
  • Manage the onboarding of new clients to the Income Access software, which includes defining the scope of the integration and understanding the client’s business needs and requirements.

Candidate Requirements

  • 2 to 3 years’ experience in Account Management, Customer Service or Business Development
  • University/College degree in business or related field
  • Strong client relationship management skills
  • Excellent problems solving skills.
  • Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience
  • Ability to analyze trends to develop sustainable solutions for the growth of our client programs
  • Excellent verbal and written English communication with strong editing and proofing skills
  • Exceptional knowledge of the Internet and how users interact with content
  • Understanding of search engine queries and directory sites
  • Knowledge of online marketing and the industry
  • Attention to detail and strong organizational skills
  • Must possess a strong work ethic
  • Eager and willing to overcome challenges
  • Demonstrated ability to work in a fast-paced, competitive, and fun environment
  • Proficient in MS Word, Excel, Outlook, PowerPoint
  • Knowledge of affiliate marketing is considered an asset
  • Knowledge and understanding of HTML is considered an asset
  • A working knowledge of one or more of the following language is considered an asset: Turkish, Russian, Italian, Spanish, Hebrew, French

We offer

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • One of the top 10 best designed offices in the world

Are you ready to take your career to the next level?

Send your Cover Letter and CV in English. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview.

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