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★★★★★ Traffic and Capacity Analyst, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is a subsidiary of GTT.

GTT is redefining global communications to serve a cloud-based future, connecting people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. A Fortune Future 50 company, GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services to any location in the world.

Traffic and Capacity Analyst

Role Summary:

The Traffic and Capacity Analyst is part of Voice Traffic Management Team and will be primarily responsible for supporting and maintaining the capacity and traffic in GTT Voice platforms. His daily tasks will include capacity management of supplier VoIP Interconnects, maintaining relationships with termination suppliers including DDIs assignment or numbers porting coordination. He also acts as escalation point for NOC in case of any supplier related issues.

Main Responsibilities:

  • Suppliers management.
  • Order new Telephone Numbers and Process Porting Requests.
  • Maintain Telephone Number Database.
  • Maintain good peer to peer relations with Porting Desk in 3th party partners.
  • Point of contact for Service delivery, number portability requests, coordinating process between GTT teams and providers.
  • NOC/Provisioning escalation point in case of problems with suppliers.
  • Act in case issues found both in traffic pattern or capacity usage on supplier Interconnects.
  • Liaise with customer, providers, and other third parties to ensure smooth Number Porting or fault progression.
  • Point of Escalation for unresolved customer tickets in respect to Telephone Numbers and Porting.
  • Propose processing improvements and changes to enhance services.

Ideal Candidate Profile:

  • Excellent interpersonal and communication skills
  • Good team player but equally able to work on own initiative
  • Adapt at working under pressure
  • Confident decision maker
  • Able to analyze and resolve problems quickly and effectively
  • An undergraduate degree.
  • Excellent written and spoken English.
  • Ability to work in a timely and accurate fashion.
  • Strong attention to detail.
  • Flexible and self-motivated, team player.
  • Good Excel skills.

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