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★★★★★ Voice Engineer - Network Management Centre, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Interoute is a subsidiary of GTT.

GTT is redefining global communications to serve a cloud-based future, connecting people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. A Fortune Future 50 company, GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services to any location in the world.

Voice Engineer - Network Management Centre

Team description & Purpose of Role:

The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Job Responsibilities:

  • Use network tools to monitor core network and customer services.
  • Proactively initiate incident management process.
  • Perform diagnostics on all Voice network and customer faults.
  • Generate action plans to troubleshoot all Voice network and customer faults.
  • Track the incident management of proactive and reactive issues through the Trouble Ticket system.
  • Management and Technical escalation of Trouble Tickets in line with process.
  • Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
  • Liaise with customer representatives to progress fault resolution.
  • Support local Field operations with maintenance activities.
  • Works in the NOC on a 24x7 shift rota.
  • Reporting security incidents to the appropriate operations functions on detection.
  • Comply to GTT Security Management controls, security policies and report security incidents to line manager
  • Physical Security Monitoring

Experience Required:

  • Excellent understanding of ISUP, Q.931 signaling protocols and call flows.
  • Deep knowledge of SIP and H.323 (up to single message level)
  • IP knowledge to at least CCN level, good Transmission layer understanding
  • Linux/Unix skills to at least user level.
  • General knowledge of telecom industry and standards.
  • Strong background of working within Voice Operations environment of a Telco or large ISP.
  • Ideally two years of work in a technical Voice support position.
  • Ideally one year experience of working a 24x7 shift pattern.
  • Excellent understanding of VOIP principles and of the components of a VOIP network must.
  • Fluent English language skills are essential
  • Fluency in other European languages would be an advantage.

Person Specification:

  • Professional, structured and proactive approach.
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively


Sofia, Bulgaria

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