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★★★★★ Coordinator Delivery (temporary role - maternity cover), Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is a subsidiary of GTT.

GTT is redefining global communications to serve a cloud-based future, connecting people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. A Fortune Future 50 company, GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services to any location in the world.

Coordinator Delivery (temporary role - maternity cover)

Team description & Purpose of Role:

The Service Delivery Central team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow up of delivery progress. Key interface points are the Customers, the RCSCs, Field teams, Provisioning engineers and Project Management teams. Efficient and timely coordination of activities across all teams is vital to ensure IRT’s customers receive the highest quality of service delivery.

Job Responsibilities:

The Role:

  • The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality.
  • The role will require matrix managing third party resources (internal & contracted).

Main Duties:

  • Responsible for all deliveries assigned to him/her
  • Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
  • Communicate regularly with the customers, providing them with clear and regular updates during the whole the delivery life-cycle
  • Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
  • Provide support and advice to other members of the Delivery Team

Experience Required:


  • 2 years’ experience in Service Delivery or Project Management
  • Technical qualification in an IT or Engineering discipline an advantage.


  • Hands-on Delivery experience
  • Ability to clearly document dependencies and priorities
  • Ability to effectively prioritize & matrix manage third party resources (internal & contracted)

Person Specification:

Communication Management:

  • Excellent communication and presentation skills with very good written and oral skills in English./li>
  • Ability to present ideas and facts in a convincing way, gaining commitment and support

Soft skills

  • Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’.
  • Strong flexibility & ability to perform effectively within changing environments
  • Personal focus on continuous improvement and innovation.
  • Ability to adapt to local conditions in a multi-cultural environment

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