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14.01.2019
★★★★★ Service Delivery Coordinator with French/ German/ Italian, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is a subsidiary of GTT.

GTT is redefining global communications to serve a cloud-based future, connecting people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. A Fortune Future 50 company, GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services to any location in the world.


Service Delivery Coordinator with French/ German/ Italian

THE ROLE:

The Service Delivery Central team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and followup of delivery progress. Key interface points are the Customers, the RCSCs, Field teams, Provisioning engineers and Project Management teams. Efficient and timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery.


MAIN DUTIES:

  • Monitor and administer the whole process of delivery in accordance to service level agreements and set key performance indicators (KPIs)
  • Maintain appropriate documentation and data in systems relevant to the Delivery process and support the delivery goals, KPIs.
  • Pro-actively develop and improve validation checks per service and in general, the delivery process supporting systems automation and process improvement projects.
  • Producing customer-facing documentation related to deliveries.
  • Manage effectively problems related to the deliveries and escalate to proper hierarchy levels whenever needed
  • Ensure proper communication with key stakeholders including affected lines of business, business partners, and vendors as well as client
  • Follow up and coordinate the process of cancellation of services
  • Coordinate the work of internal departments involved in the cease process


MAIN REQUIREMENTS:

  • Experience in Telecommunications would be great advantage
  • Basic understanding of Network technologies and/or SDH and DWDM network services
  • Experience in customer support or back office positions is required
  • Strong communication and interpersonal skills
  • Highly responsible, taking ownership of tasks and projects following through on obligations and deliverables
  • Process-driven, with strong administration skills
  • Ability to multi-task, prioritize and handle high pressure situations


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