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04.01.2019, Ref.#: 195780BR
★★★★★ Application support specialist, IBM Bulgaria Ltd.
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Application support specialist

IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.

We’re looking for Application support specialists who are eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation.

As an Application System Specialist you will be responsible for:

     • Providing technical support in English
     • Identifying clients’ problems and propose solutions
     • Focusing on customer expectations and satisfaction
     • Collaborating with other team members to provide high-quality support

If you have:

    • Fluent oral and written English language skills
    • Excellent customer and communication skills
    • Willingness to develop in a technical role
    • Good computer skills (Windows OS, Outlook, MS Office, etc.)
    • Analytical troubleshooting skills will be an advantage

Our offer:

    • Additional health coverage
    • Special offers and discounts
    • Sport cards
    • Competitive remuneration package
    • Employee Assistance Program
    • Flexible working hours

IBM’s Client Innovation Center is an excellent opportunity to boost your career and the position Application System Specialist as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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