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18.01.2019, Ref.#: 3171
★★★★★ Dispatch Agent with German language, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Немски
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Dispatch Agent with German language

Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

In our offices in Sofia and Plovdiv work more than 1200 young and motivated talents, who develop their career and unlock new ways of working. Now you have to join them as a Resource Coordinator with German and English language!

As part of the Sofia Team, the Dispatch Agent with German provides effective and timely remote support to HPE customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within the Dispatch Organization.

As a Dispatch Agent you will be responsible for:
  • Timely managing the service requests of customers through different access channels
  • Verifying the request details with the customers
  • Monitoring the overall service event to its completion
  • Keeping Customers Informed on case development status 
  • Timely elevating and/or escalates complex issues 
  • Working on customers escalations
  • Managing multiple tasks or cases simultaneously with minimal supervision
  • Meeting the deadlines and keeps the service level agreements

If you have:
  • Fluency in German - both written and verbal 
  • Very good command of English Language
  • Basic Knowledge of the Business Processes (Dispatch Process/Resource Management/Escalation)
  • Customer oriented, assertive, and motivated to take charge of both customer engagement and problem resolution
  • Encourages outstanding team morale and maintains highest ethical standards
  • Analytical and problem-solving skills
  • Escalation Management and ability to handle difficult customers 
  • Relevant experience in a similar environment is an advantage

We offer: 
  • Recognition awards
  • Additional health coverage
  • Special offer and discounts
  • Food & Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses 
  • Charity and Sport initiatives 

If you find our proposal interesting and you meet the above requirements, please, send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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