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15.01.2019, Ref.#: BB-BG17
★★★★★ 1st Line IT support Technician, БАКБОУН (БГ) ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Заплата от 1200 до 1400 BGN (Бруто)
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1st Line IT support Technician
1st Line IT support Technician
This role calls for exceptional client-facing communication skills, utmost professionalism, a logical approach to troubleshooting and a personal drive to learn new systems and skills. If you get pleasure out of delivering outstanding response times, exceptional customer service and enjoy variety, then please read on as this may be the job for you!

Background:
RTW Hosting / Backbone is one of the UKs leading premium service providers, whose customers range from small 5 user SMEs to larger organizations of 200+ users. The company provides both Hosted and On-Premise IT services to a growing UK customer base.

We have a blend of customers with around 80% hosted and the remainder running their own traditional in-house physical servers. This opportunity is ideal for someone that has a thirst for knowledge and a desire to advance their general IT skills and knowledge. Joining our Support team as an IT Support Engineer your focus will be to meet SLAs and provide excellent technical support. If you get pleasure out of delivering outstanding response times, exceptional customer service and enjoy variety, this is the job for you!

Successful candidates will be part of an office based team dealing with day to day troubleshooting issues incurred by users over the telephone. Common examples include:-

Based at: Lozenets, Sofia.
Job Purpose:
• To provide first line helpdesk support to clients, assisting them with hardware
and software problems via phone and email.
Duties and Responsibilities – Desktop support
• To provide 1st line technical support; answering support queries via phone
and email.
• To support users remotely.
• To maintain a high degree of customer service for all support queries and
adhere to all service management principles.
• To take ownership of user problems and be pro-active when dealing with user
issues.
• To log all calls on the call logging system.
• Respond to enquiries from clients and help them resolve any hardware or
software problems.
• Support users in the use of computer equipment by providing necessary
training and advice.
• To escalate more complex calls to the relevant IT Support team.
Duties and Responsibilities – Other support
• Carry out daily client systems checks, reporting to Technical Director where
necessary.
• Carry out in-house system testing.
• Be responsible for in-house system back-up checks.



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