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★★★★★ Senior Operations Lead, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Do you have a passion for IT Service Management ? Do you have a strong Leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a Senior Operations Lead who will help Tek Experts deliver innovative bespoke solutions underpinned by exceptional customer service.

What we’re looking for:

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Support creation of global strategic plans, in partnership with senior directors to achieve long term growth goals
  • Manage business review cadence for staffing and related operations financials, and identify risks to success.
  • Identify, recommend and drive continual improvement to deliver operational gains & efficiency, including follow up on contractual terms/obligations to ensure client satisfaction
  • Monitor the overall capacity of the operations and execution of the integrated plan
  • Oversee deployment and adoption of key systems for operations
  • Own the Business Continuity plans (BCP) for operations teams
  • Contribute to Operations Business Review material, or other projects related to business planning and operations
  • Prepare management presentations with insight and recommendations; must be at a level appropriate for clients & executives


  • 8+ years of relevant experience in enterprise customer support environment or management consulting;
  • 5 years of management experience
  • University Degree in Engineering, Technology, Finance, Business Operations, or related field
  • Ability to work with business partners in a fast-moving business. A passion for delivering high quality results and building trust with stakeholders
  • Proven experience of leadership, preferably across remote locations
  • Must be available to travel
  • Strong Leader- Natural tendency to be organized and to organize others. Proven ability to meet tight deadlines and manage projects prioritizing workload and workstreams concurrently.
  • Effective Communicator- Written and verbal communication skills in English: Structure, prepare, and present well-designed and logical documents to any level of stakeholder.

In return, we offer you

  • An excellent remuneration package
  • Food vouchers
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for Marriage and Child birth
  • Refer a friend / RAF bonus
  • Corporate trainings and development programs
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office / coffee and tea
  • Fruit days
  • Excellent office location

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

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