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05.01.2019, Ref.#: JB-48
★★★★★ Quality Control Specialist with English and German, E&G BULGARIA Ltd
Месторабота София, 47A Tsarigradsko Shose Blvd. 1124 Sofia, BULGARIA "Polygraphia" Office Center (виж карта); Постоянна работа; Пълно работно време; Езици: Английски, Немски
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ABOUT US

E&G Bulgaria is an international company with 7 branches all over the world. We are one of the fastest growing call centers with focus on sales, sales-advisory and telemarketing. With more than 300 employees all over the world, we can ensure a high-class customer service to our international partners and their customers in a business environment where people are put at the heart of the company and perceive each other more like a family than just colleagues.

Sharing the same values that success is our DNA, and always driven to achieve, we believe that only the sky is the limit! Our main goal is to ensure business and operational growth by attracting people with great talent and high potential in sales to join our journey to the top. We are both proud and excited to provide our employees with the amazing opportunity to excel their communication skills and capabilities, while building a sustainable career in the sales industry in long term perspective.

Now you have the amazing opportunity to join our team of winners and grow and develop with us on the position of:

Quality Control Specialist with English and German

Your role:

On the position of a Quality Control Specialist in our organization, you will be expected to ensure a regular monitoring of sales department’s customer service performance and delivery following our formal internal framework, standards and agreed SLAs and KPIs. The position is vital for the overall customer service delivery because it is the one that keeps the employees’ performance up to the highest quality standards by ensuring daily monitoring of all service channels (outbound calls, e-mail and live chat communication), and providing both sales advisors and managers with regular and objective feedback.



Responsibilities:

  • To oversee all aspects of quality assurance including call monitoring (outbound calls), evaluation, and calibration scoring for guidelines violation identification and preparing respective summaries;
  • To ensure accurate tracking and record keeping of the gathered information;
  • To keep up to the pre-established guidelines and instructions to perform the functions of the job;
  • To prepare feedback forms and provide the Quality Manager with regular verbal and/ or written reports based on the observations;
  • To provides both sales advisors and managers with structured and timely recommendations for improvements in performance;
  • To escalate issues and problems out of the regular cycle of the activity;
  • To collaborate with employees at all levels in order to identify and streamline processes which need to be changed, improved or implemented;
  • To interact, communicate actively and partner with QA team members in order to identify improvement zones and propose improvements;


What do you need to be successful and join our team of winners?

  • Excellent command of English and German – both written and spoken;
  • At least 1 year of a previous/ relevant professional experience in the area of customer service/ business processes/ technology support;
  • Excellent communication, presentation and interaction skills and ability to positively influence over others;
  • Strong interpersonal skills for working with others and liaising with both individuals and groups of people;
  • Excellent e-mail writing writhing skills;
  • High level of creativity and strong abilities to embrace and implement change;
  • Solid analytical and problem solving skills;
  • Willing to go that extra mile to ensure outstanding results;
  • А highly organized individual, with a careful eye for detail and able to deliver within tight deadlines;
  • Flexible and dynamic and a natural multitasker with swift and agile mind;
  • Performing best in a high-pressure and fast-paced environment.


Our outstanding offer:

  • A great opportunity to become part of our international team;
  • Competitive basic remuneration and attractive bonus scheme;
  • Social benefits package that includes additional health insurance, sport and discount cards;
  • Opportunities to grow and develop yourself and build a great career with us in long term;
  • Opportunity to work in an A-class business building at a top location in Varna downtown;
  • We know how to celebrate success: Happy Friday every week with lots of music and entertaining activities!


JOIN US!

Wondering what it feels like in our office? A social fiesta – friendly and positive international environment and regular social events. Not a single boring day!

Send your application now and embrace the opportunity to join one-of-a-kind company!

Съгласен съм личните данни, доброволно предоставени от мен, да бъдат обработени за целите на кандидатстване за обявената позиция в съответствие с Регламент (ЕС) 2016/679. Наясно съм, че мога да оттегля съгласието си по всяко време без това да засегне законосъобразността на обработването до този момент.
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