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06.12.2018, Ref.#: TSAF
★★★★★ Technical Support Agent with French, Processflows (UK) Limited - BRANCH BULGARIA
Месторабота София; Постоянна работа; Пълно работно време
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Technical Support Agent with French
ProcessFlows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company with offices in Sofia. We specialise in providing I.T. based solutions to a wide variety of Industries, Businesses and Local Council Departments based in the UK.
Our growing Managed Services Center in Sofia supports the business’ core functions while providing high-quality outsourcing and dedicated development services to clients.

We are now looking to recruit new members to join our Sofia office as Technical Support Agents with French.

The successful candidates who will join our team will be providing post-sale and technical support to French speaking customers by phone, email and chat.

Tasks:
- Receive and handle requests for download, installation and general end-user software support by phone, email and chat
- Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
- Escalate issues where required

Applicant profile:
- At least fluent or excellent in French (verbal & written)
- Advanced user knowledge and experience with Internet
- Previous technical support experience is an advantage
- Effective communication skills and customer-oriented attitude
- Able to follow defined processes
- Able to prioritize tasks and work under pressure
- Sales experience will be considered an advantage
- PC skills (Windows and Mac – intermediate user level) and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices, printers and networks) will be considered a plus

What we offer:
- Good remuneration package with additional health coverage
- Incentive and bonus system based on personal performance
- Access to Multi-sport card
– Annual team building and frequent team bonding events
- Software-specific training
- Work in a multinational team of professionals across industries such as IT, Sales & Marketing
and Customer Care
- Be a part of a dynamic team of young people in a friendly work environment

Please note that only successful candidates will be contacted.


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