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05.12.2018
★★★★★ Technical Support Associate, Internship, Milestone Systems Bulgaria EOOD
Месторабота София; Стаж; Пълно работно време; Непълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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Technical Support Associate, Internship
Are you eager to join the global industry leader in video management software and an international company in rapid growth? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector?
We offer you a one-year employment contract with a flexible working schedule and possibility of permanent employment.
If that sounds good, then Milestone Systems might be the place for you, because the future is up to you!
We are Milestone Systems
We are a fast-growing company with big ambitions. The entrepreneurial spirit that founded the company can still be seen and felt, even though today we’re a global player in the surveillance industry. We’re headquartered just outside of Copenhagen, Denmark and we have offices in more than 20 countries, including Sofia, Bulgaria. If you are eager to learn more about what it takes to operate as the global market leader, apply now!
About the Milestone Technical Support (MTS) Team
 
Milestone Technical Support (MTS) is an international team of support professionals dedicated to excellent customer and partner satisfaction. MTS uses its core technical competencies and an excellent knowledge of the Milestone software and supporting applications to deliver responsive and reliable solutions. We do excellent support on a global scale and handle a wide range of setups and technical challenges daily, while keeping cool under pressure.
Your job will be about:
  • understanding our products and tools
  • providing technical support over phone and chat
  • assisting in reaching the team goals, by following the established processes
Primary Responsibilities/Scope of Work
  • Resolves technical issues by applying troubleshooting techniques and analysis
  • Ensures that all relevant communication, documents and files related to the case are accurately archived in the support system
    Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
  • Meet predetermined targets and represent the company in a professional manner
 Technical Skills
First point of contact for basic/simple customer-facing issues, normally handled by the Partners:
  • Basic IP Network knowledge
  • Basic storage technologies knowledge
  • Troubleshooting skills
  • Technical understanding and practical experience with Microsoft Windows operating systems and relevant IT technologies
Personal skills
  • Has good analytical problem-solving capabilities
  • Is open minded & good communication skills
  • Is open to constructive feedback to strive for continuous self-improvement
  • Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly
What we offer
Milestone Systems offers an attractive compensation package, including a competitive salary, 25 days paid vacation, food vouchers, gym membership and complimentary benefits card, a company sponsored medical program and a healthy work environment.
To apply for this position, click the Apply button and follow the steps, keeping relevant documents like CV, certifications etc. handy. If you have any questions about the position, please contact Rossen Goranov, Engineering Manager.
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