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03.12.2018, Ref.#: CCAPE
★★★★★ Customer Care Agent with Polish and English, Processflows (UK) Limited - BRANCH BULGARIA
Месторабота София; Постоянна работа; Пълно работно време; Езици: Полски, Английски
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Customer Care Agent with Polish and English
ProcessFlows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company with offices in Sofia. We specialise in providing I.T. based solutions to a wide variety of Industries, Businesses and Local Council Departments based in the UK.
Our growing Managed Services Center in Sofia supports the business’ core functions while providing high-quality outsourcing and dedicated development services to clients.
We are now looking to recruit new members to join our Sofia office as Customer Care Agent with Polish and English.
The successful candidates who will join our team will be providing post-sale and customer support to Polish and English speaking customers mainly by email and chat and occasionally by phone.
Tasks:
- Receive and handle support requests by phone, email and chat
- Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
- Escalate issues where required

Applicant profile:
- At least fluent or excellent in Polish and English (verbal & written)
- Advanced user knowledge and experience with Internet
- Previous customer support experience is an advantage
- Effective communication skills and customer-oriented attitude
- Able to follow defined processes
- Able to prioritize tasks and work under pressure
- OS: Android, iOS and Windows -intermediate user level and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices) will be considered a plus

What we offer:
- Good remuneration package with additional health coverage
- Job specific training
- Work in a multinational team of professionals across industries such as IT, Sales & Marketing
and Customer Care
- Be a part of a dynamic team of young people in a friendly work environment

Please note that only successful candidates will be contacted.


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