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14.12.2018, Ref.#: 2964
★★★★★ Advanced Technical Support Analyst with German, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Езици: Немски
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Advanced Technical Support Analyst with German
Modis is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 13 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies.

Today we are giving you the chance to build your career development in two of the biggest corporations worldwide as an Advanced Technical Support Analyst with German.

As an Advanced Technical Support Analyst you will be responsible for:
  • Taking ownership of all tickets routed to them
  • Resolving these tickets or route them to the appropriate Resolution Group, which requires a higher level of technical analysis.

If you are:

  • Fluent in German, good skills in English;
  • Experienced with one year in a technical position;
  • Analytical and if you have IT troubleshooting skills and ability to solve common IT issues/troubleshooting related to:
            - Internet
            - MS Office
            - Windows Server
            - Active Directory
            - Cluster
  • Able to troubleshoot portable devices, to research and find solutions to unfamiliar technical situations;
  • Experienced in a Helpdesk environment would be considered as an advantage

We offer:
  • Upskilling Training Programs 
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


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