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14.09.2018
★★★★★ Server Desk Agent with German, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Немски
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Server Desk Agent with German
Modis is an international company, part of the Adecco Group family, which provides IT outsourcing services and solutions to customers from all over the world.

With more than 13 years of experience on the local market, in Modis Bulgaria, we effectively deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to customers from around the globe.

For one of our biggest clients and partners, a leader in the field of Information Technologies, we are currently looking for a Server Desk Agent with German.


Responsibilities:
  • Receiving tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies.
  • Troubleshooting the reported errors on the server side and/or determine the root cause.
  • Server-side day to day work are: server restart, service check, and restart, Event viewer/sys logs check, system resource usage check (CPU, file system, RAM).
  • Managing high priority tickets In the cases when the Server desk agent does not have the rights to resolve the issues, the tickets are dispatched accordingly to the next level support teams. No end-user calls are expected. Telephone and e-mail communication is performed with the client’s IT representatives.
Requirements:
  • B2 level of written and verbal English and German;
  • Ability to work on a 24x7 shift rotation;
  • Strong technical skills;
  • Ability to proactively learn new technologies, processes and search for solutions.
You will get:
  • Competitive remuneration package 
  • Performance Bases Bonuses
  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Multiple discounts & preferential offers 
  • Food and Gift Vouchers
  • Sport cards 
  • Charity and Sport initiatives
The following is considered as a strong advantage:
  • Ability to work with little or no supervision;
  • University degree in IT/Computer science or professional certification;
  • Strong analytical troubleshooting skills;
  • Understanding of at least one of the following technologies:
  • Linux/ Linux Server
  • Windows Server
  • Web applications (e.g. Apache, Tomcat)
  • SAP
Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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