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14.09.2018
★★★★★ High Priority Incident Manager, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Езици: Английски
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High Priority Incident Manager
Modis is an international company, part of the Adecco Group family, which provides IT outsourcing services and solutions to customers from all over the world. 

With more than 13 years of experience on the local market, in Modis Bulgaria, we effectively deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to customers from around the globe. 

In our office in Sofia work more than 1200 young and motivated talents, who develop their career and unlock new ways of working. Now you have the chance to join them as a High Priority Incident Manager!

Responsibilities:
  • Managing escalated and top priority incidents up to and including resolution;
  • Escalating problematic incidents to the EMEA Crisis Management team whilst continuing to support to resolution;
  • Maintaining the appropriate level of authority between the client and the organizations to ensure the success of the incident resolution;
  • Leading the internal and external communication of the incident;
  • Liaising with Critical Incident Manager counterparts across other Regions and proactively remain cognizant of industry trends to develop and promote best practice.
The ideal candidate should have:
  • 1+ years of relevant experience;
  • Bachelor’s degree in Business, Computer Science, Engineering or related field or equivalent work experience;
  • Customer Service experience;
  • General Project Management understanding;
  • ITIL certification is considered an advantage;
  • Fluency in English.
We offer:
  • Competitive remuneration package 
  • Performance Bases Bonuses
  • Upskilling Training Programs / Technical Trainings **
  • Recognition awards
  • Additional health coverage
  • Multiple discounts & preferential offers 
  • Food and Gift Vouchers
  • Sport cards  
  • Charity and Sport initiatives

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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