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10.08.2018
★★★★★ Dispatch Agent with English, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски
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Dispatch Agent with English
Modis is an international company, part of the Adecco Group family, which provides IT outsourcing services and solutions to customers from all over the world.

With more than 13 years of experience on the local market, in Modis Bulgaria, we effectively deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to customers from around the globe.


For one of our biggest clients and partners, a leader in the field of Information Technologies, we are currently looking for a Dispatch Agent with English Language.

 
Job Specifics: 
  • Timely manages and verifies the service requests of customers through different access channels;
  • Responsible for monitoring the end-to-end process and keeps the customers informed;
  • Keeps detailed case documentation and escalates complex issues; 
  • Manages multiple tasks or cases simultaneously with minimal supervision.

Profile Requirements: 
  • Written and verbal fluency in English;
  • High School/ Bachelor/ Master Degree;
  • Excellent oral and written communication skills and customer focus;
  • Analytical and problem-solving skills;
  • Time and self-management skills and working with tough deadlines;
  • Ability to work with business processes;
  • Good computer literacy – (MS Office).

Our offer:
  • Competitive remuneration package;
  • Multinational corporate environment;
  • Health coverage and food vouchers;
  • A chance to improve your IT and communication skills; 
  • Opportunities for professional development;
  • A chance to join our social and sports initiatives;
  • Onboarding program and regular trainings.

To apply for the position send your CV in English! 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality
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