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10.08.2018, Ref.#: SDDE
★★★★★ Server Desk Agent with German, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Немски
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Server Desk Agent with German
Modis is an international company, part of the Adecco Group family, which provides IT outsourcing services and solutions to customers from all over the world.

With more than 13 years of experience on the local market, in Modis Bulgaria, we effectively deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to customers from around the globe.

Today we are giving you the chance to build a technical career development in one of the biggest corporations worldwide at the position of a Server Desk Agent with German.

Main responsibilities of the position:

Server Desk Agents receive tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies.
Their responsibility is to troubleshoot the reported error messages on server side and/or determine the root cause.

Server-side day to day work is: server restart, service check and restart; Eventviewer / syslogs check; System resource usage check (CPU, filesystem, RAM).

Quick action is required, in case of high priority tickets. In the cases when the Server desk agent does not have the rights to resolve the issues, the tickets are dispatched accordingly to the next level support teams. No end-user calls are expected. Telephone and e-mail communication is performed with the client’s IT representatives.

The job requirements are:

  • B2 level of written and verbal English and German;
  • Ability to work on a 24x7 shift rotation;
  • Strong technical skills;
  • Ability to proactively learn new technologies, processes and search for solutions.

You will get: 
  • Competitive remuneration package;
  • Friendly and smart environment;
  • Free internal trainings;
  • Additional health coverage;
  • Various discounts and sport cards;
  • Recognition awards;
  • Connect A Friend program;
  • Teambuilding events;
  • Sport initiatives;
  • Charity and CSR initiatives.

The following is considered as strong advantages:

  • Ability to work with little or no supervision;
  • University degree in IT/Computer science or professional certification;
  • Strong analytical troubleshooting skills;
  • Understanding of at least one of the following technologies:
    o    Linux/ Linux Server
    o    Windows Server
    o    Web applications (e.g. Apache, Tomcat)
    o    SAP

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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