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17.05.2018, Ref.#: 1017014
★★★★★ Client Management Specialist with German, Hewlett Packard Enterprise / Hewlett-Packard GDBC EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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Client Management Specialist with German
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The Client Management Specialist timely responds to customers` inquiries. He/she verifies and documents the information provided by the customers, ensures that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinates support activities, plans and arranges Hewlett Packard Enterprise resources.
We are now looking for Client Management Specialist who will be interested to work on shifts.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.

The role:

•Manages service requests through different access channels
•Ensures that the customer is entitled to the service, validates customer contract details
•Manages customer expectations and identifies customer problems
•Performs re-entitlement and clarification and contacts customer in case clarifications are needed
•Performs end-to-end monitoring of critical events and ensures fluid handling
•Handles on time customer escalations and complex situations


What we are looking for:

•Excellent language skills in German
•Good level of written and verbal communication in English
•Very good analytical and problem solving skills


We offer a challenging role including:

•Continuous learning and technical training opportunities
•Great opportunity for professional development in the IT field
•Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
•Possibility of flexible work arrangement after the first year of service
•Competitive remuneration package
•Medical insurance
•4 days additional paid leave (total:24 days)
•Food vouchers
•Opportunity to use free HPE bus / parking
•Life insurance
•Wellness program
•HPE badge program including various discounts for products and services
•Work-life balance program including free legal, financial and psychological consultations
•If you find yourself suitable, please, don`t hesitate to send us your application in English. Only shortlisted candidates will be contacted.


Only shortlisted candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.
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