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16.04.2018, Ref.#: SSEGE
★★★★★ Software Support Engineer with English and German, ТЕК ЕКСПЪРТС ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

Your career. Your future. Your Tek Experts

Tek-Experts is a world class business and IT organization looking for software support engineers to join our worldwide Support Team. If this aligns with you career plan, sounds like your kind of company”. and you feel passionate about supporting software products join us and expand your talent. Because Tek Experts is a multinational software support outsourcing company on the move, we can offer you a dynamic and friendly environment where we help you realize your full potential. Join over 1500 colleagues across 6 great global locations who are passionate about success – just like you. We offer you daily challenges like supporting some of the best known blue-chip companies in the world and problem solving. In return, you’ll have continuous training opportunities, a fantastic salary package and a long-term career - not a job.

Roles and responsibilities

  • Provide technical support to customers and our business partners via the web, email and phone
  • Collaborate closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
  • Lead and/or participate in customer status calls
  • Identify and document all customer issues, feedback and enhancement requests in ticket-tracking system
  • Provide product feedback and help to drive product improvements forward by working closely with product management and engineering in multiple locations
  • Participate in cross-functional initiatives and other projects as needed

Experience and expertise

  • Fluency in English and German (both written and spoken)
  • Ability to think logically and use sound judgement to escalate issues as needed;
  • A good understanding of how software works
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
  • Knowledge of SQL server and/or PostgreSQL database
  • Knowledge of Linux or UNIX variants and/or Windows Servers (2008 & 2012)
  • Superior researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team
  • Excellent customer service skills
  • Prior customer service or support experience required
  • Passion for technology and learning

What we offer you

  • Continuous personal and professional
  • Learning A career, not a job
  • World-wide family
  • Opportunity to realize your full potential
  • Fast-track career
  • Unleash your potential
  • Be part of something great

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

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