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16.04.2018
★★★★★ Operations Manager, ТЕК ЕКСПЪРТС ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Do you love delivering IT support? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success.

Ideally you will be from an IT support background, and have extensive experience in delivering support to Cloud based systems which include services for building, deploying, and managing applications through our clients global network of data centers.

Duties and responsibilities:

  • Plan by prioritizing customer, staff and organizational requirements
  • Onboard a team of specialists and developing the business unit knowledge in Tek Experts
  • When needed, serve as part of the escalation path for operational issues
  • Responsible for a wider perspective of metrics achievement
  • Manage section and delivery managers locally
  • Run, analyze reports and create action items to improve the operation and ensure metrics achievement
  • Manage headcount numbers and work with the client director to update the quotas/targets
  • Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc
  • Concurrent meetings with customer’s managers, if needed
  • Ensure that the support team meet KIPs and SLA
  • Attend regular operational and business review meetings
  • Participate in the review processes and workflow to diagnose areas for improvement
  • Create, implement and maintain business processes
  • Proactively proposes improvement plans where gaps are noticed
  • Performance management and people development

Skills and competencies:

  • Demonstrable experience leading a support team of at least 50 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Critical thinker and ability to make decisions
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others

In return, we offer you:

  • Top office in a central location in Sofia
  • Excellent remuneration package
  • Excellent working conditions, casual atmosphere, and state-of-the-art hardware
  • Continuous professional development and certification programs
  • Committed to offering career development opportunities to all our staff

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

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