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16.04.2018, Ref.#: SSE
★★★★★ Software support specialist with English, ТЕК ЕКСПЪРТС ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Your career. Your future. Your Tek Experts

Tek-Experts is a world class business and IT organization looking for software support engineers to join our worldwide Support Team. If this aligns with you career plan, sounds like your kind of company”. and you feel passionate about supporting software products join us and expand your talent. Because Tek Experts is a multinational software support outsourcing company on the move, we can offer you a dynamic and friendly environment where we help you realize your full potential. Join over 1500 colleagues across 6 great global locations who are passionate about success – just like you. We offer you daily challenges like supporting some of the best known blue-chip companies in the world and problem solving. In return, you’ll have continuous training opportunities, a fantastic salary package and a long-term career - not a job.

Roles and responsibilities

  • Provide technical support to customers and our business partners via the web, email and phone
  • Collaborate closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
  • Lead and/or participate in customer status calls
  • Identify and document all customer issues, feedback and enhancement requests in ticket-tracking system
  • Provide product feedback and help to drive product improvements forward by working closely with product management and engineering in multiple locations
  • Participate in cross-functional initiatives and other projects as needed

Experience and expertise

  • Ability to think logically and use sound judgement to escalate issues as needed;
  • A good understanding of how software works
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
  • Ability to work well in a team;
  • Problem solving skills;
  • A strong customer focus;
  • Attention to detail and ability to prioritize
  • Common understanding of Windows Server (2008 & 2012) and/or Linux
  • Good understanding of computer networking concept and data traffic
  • Knowledge of database products and technologies will be considered as an advantage

If you are interested in this offer, please send your CV in English.
Unfortunately, only shortlisted candidates will be contacted.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

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