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08.03.2018, Ref.#: MSM
★★★★★ Merchant Services Manager, Paysafe Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Merchant Services Manager


Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions


The responsibilities of the Merchant Services Manager consist of providing clients with ongoing training, technical support, and insight thereby establishing meaningful, strategic, and profitable relationships. The goal of the Merchant Service Manager is to ensure that clients are optimally benefiting from the Income Access software as well as the products and services offered by Income Access.

  • Client Relationship Management- Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies, and their points of pain in order to identify opportunities to better leverage how the client works with Income Access
  • Client Training – train clients on the best use of our software to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff
  • Client Communication – Create awareness of product features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients
  • Maintain a high level of client satisfaction through effective client support and problem determination
  • Act as the primary point of contact for our Key Accounts who require general technical support and requests related to our proprietary software, effectively delegate and manage these support items and ensure that the client’s needs are met
  • Analyze the technical issues identified by clients and through thorough analysis and/or escalating to technical support determine the cause of these technical issues. Keep the client informed on the results of the analysis and ensure that the issue is resolved within an appropriate time-frame
  • Resolve basic technical problems and general "how-to" questions
  • Track the amount of time that is spent supporting clients on a monthly basis

Candidate requirements

  • 2 to 3 years’ experience in Account Managment, Customer Service or Business Development
  • University/College degree in business or related field
  • Strong client relationship management skills
  • Excellent problems solving skills.
  • Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience
  • Ability to analyze trends to develop sustainable solutions for the growth of our client programs
  • Excellent verbal and written English communication with strong editing and proofing skills
  • Exceptional knowledge of the Internet and how users interact with content
  • Understanding of search engine queries and directory sites
  • Knowledge of online marketing and the industry
  • Attention to detail and strong organizational skills
  • Must possess a strong work ethic
  • Eager and willing to overcome challenges
  • Demonstrated ability to work in a fast-paced, competitive, and fun environment
  • Proficient in MS Word, Excel, Outlook, PowerPoint
  • Knowledge of affiliate marketing is considered an asset
  • Knowledge and understanding of HTML is considered an asset
  • A working knowledge of one or more of the following language is considered an asset: Turkish, Russian, Italian, Spanish, Hebrew, French

We offer

  • Opportunity to help write the history of a leading multinational company
  • Tailor-made training and ongoing development to help you get on the cutting edge of online payments
  • Merit-based career progression in a fast growing organization
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration package which recognizes and encourages service excellence
  • Fun and collaborative working atmosphere
  • Cool new office

Are you ready to take your career to the next level?

Send your Cover Letter and CV in English. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview.

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