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★★★★★ Technical Support Representatives - Web Hosting, ПАРАГОН СЪРВИСИС ЕООД
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Technical Support Representatives - Web Hosting
Paragon Internet Group is one of Europe’s fastest growing hosting companies. We have been growing amazingly fast in Bulgaria the last 4 years expanding from 4 people to 150+ and counting. We offer amazing support to our customers: migrating websites and proactively contacting new clients to make sure they are settled. Paragon has an all new and amazing office in the Capital Fort building (next to Inter Expo Center on Tsarigradsko) where we currently handle technical support, website migrations, accounting and our welcoming service. The rest of the company is based just outside London, UK.

With the recent acquisiton from GoDaddy, we are able to provide amazing career oportunities!

Our support team is separated into 4 levels, from entry level support to custom complex cloud-hosting solutions. 

We don’t require you to have hosting experience (though hosting experience is beneficial), but familiarity with internet technology is important; linux knowledge would be desirable as would knowledge on how domains and DNS zones work, well known CMS (Wordpress, Joomla, Magento), etc. If not already known, you will be expected to pick up fundamental concepts quickly so that you can assist customers. We will train you but we expect effort, commitment and integrity from all of our staff. We are entirely a meritocracy, so we offer excellent progression opportunities if you show yourself capable.

The following are not a must but will be a huge advantage:
  • Experience with CMS (Wordpress, Magento, Joomla, etc)
  • Experience with DNS (different records, how to set them up, etc)
  • PHP & SQL
  • cPanel, WHM
  • Apache, CentOS
  • How a domain works
  • Previous customer support experience
  • Bash scripting
  • Experience with Linux
  • Windows power shell

The following criteria are a must:
  • Fluent English written and spoken
  • Know what web hosting is
  • Understanding of how sites work
  • Ready to learn a massive volume of amazing stuff
  • Be able to work in an awesome team
  • Positive thinking
  • Ready to learn amazing things
  • Love what you do

We Offer:

  • Full time training where we will take you through everything you need to know in order to become successful. 
  • Flexible, 8 hour shifts.
  • Private Health Insurance
  • Competitive Salaries
  • Career Progression
  • Fun Nights
  • Taxi Vouchers
  • Gym Membership (Multisport Cards)
  • Amazing Office Atmosphere
  • Vending Machine (full of protein bars!)

If you want ot become a member of our amazing team, send us your CV in English along with your salary expectations! 

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