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07.03.2018, Ref.#: IZ_TS
★★★★★ Technical Support with French and English, Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота София, ул. "Черковна" 38; Постоянна работа; Пълно работно време; Подходяща и за студенти; Езици: Английски, Френски
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Technical Support with French and English
Pontica Solutions is a Stevie® award winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality. Our client is the number one affiliate in Europe of the biggest e-commerce platform. They develop and sell software solutions for the e-commerce industry.

● Develop and maintain relationships with customers over chat;
● Provide customer support and ensure clients receive the highest level of customer service;
● Develop and execute an organized, efficient and structured working process;
● Building the basic Customer support tools such as templates, manuals, etc.
● Develop the FAQ section;
● Collaborate closely with the Software Developers to resolve customer issues;
● Execute weekly reporting, monthly review presentations and quality evaluation;
● Meet predetermined targets and represent the company in a professional manner.

● Excellent knowledge of both French and English;
● Excellent computer literacy;
● A good software understanding; tech savvy;
● Excellent interpersonal skills and strong customer focus;
● Previous experience in client services/ BPO will be considered an advantage;
● Leadership potential would be considered a plus since the position could be evolve towards management.

● An attractive remuneration.
● Exclusive discounts & offers.
● Additional health insurance and other social benefits.
● Constant and extensive performance improvement programs.
● Great opportunities for career development.
● Excellent business environment and a friendly atmosphere.
● Open-minded management team promoting innovation, personal and professional development.
● Work with an amazing and diverse team from around the globe.
● Employee referral bonuses.
● Employment: Full-time, Monday-Friday (10:00-19:00)
● Employer: Pontica Solutions Ltd.
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