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14.03.2018, Ref.#: SPBA
★★★★★ BILLING AGENT WITH SPANISH LANGUAGE, Xerox Business Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerate pace. We are currently looking to recruit


Major responsibilities:

• Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set
• Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items
• Monitoring of billing holds
• Manual meter reading entry on behalf of customers/Partners
• Identifying system issues and logging Solution Manger tickets to resolve
• Ensure business targets on billing completeness, quality and timeliness are achieved
• Driving connectivity to ensure billing quality
• Promote Portal usage – self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Escalate, to the next level, any unresolved billing issue’ s in a timely manner

Background, skills, experience and qualifications:

• Fluent Spanish language
• Very good English language
• 2+ years of experience in finance related role or customer interaction role
• Ability to work closely with customers & negotiate effective outcomes to their problems
• Excellent analytical and reconciliation skills
• Self-motivated and willing to learn new skills
• Very good knowledge of MW Office (particularly Excel skills) and a good command of English language
• Any experience in a similar role will be considered an advantage

We will offer you:

• Professional and friendly work environment
• Opportunity to grow your career in a multinational company
• Very good remuneration
• Performance based bonus and additional benefits
• New office in a modern building with excellent access to public transport

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today by using the button below.
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