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02.03.2018, Ref.#: Quality assurance expert
★★★★★ Quality Assurance Expert in Corporate, Investment & Private Banking division, UniCredit Bulbank AD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Quality Assurance Expert in Corporate, Investment & Private Banking division

We, at UniCredit Bulbank, provide solutions for all challenges and opportunities our clients face in their everyday activities. We strive to be a partner, easy to work with, to create real value for our customers and contractors. As part of the leading European bank group UniCredit we invest in innovations and talented professionals, who make banking faster, easily accessible and convenient – anytime, anywhere.

The main responsibilities for the position are to:

  • Research, suggest and coordinate the implementation of creative and innovative solutions for improving the quality of products and services offered by/to the division.
  • Develop and implement innovative and creative ways to challenge and promote customer involvement.
  • Collect and analyse information about the quality of services provided to external and internal customers of the division.
  • Suggest and support actions for improvement.
  • Develop tools for quality measuring.
  • Support the organization of division customers’ satisfaction surveys and the analysis of the results.
  • Participate in the preparation and the maintenance of Service Level Agreements.
  • Supports actively the cooperation between the different structures in the division and with other bank structures.

The appropriate candidates must have:

  • University degree in a business oriented subject
  • Experience in financial services environment
  • Fluent written and spoken English
  • Excellent organizational, communicational and time management skills
  • Strong problem-solving and analytical skills
  • Very good computer skills
  • Ability to:
    • Understand the trends affecting the clients’ expectation and satisfaction.
    • Map the customer journey and suggest actions for improvement.
    • Bring ideas from conception to completion.
    • Think outside the box and has a passion to constantly improve the quality.
    • Share concepts in a direct an understandable way.

Application details:

  • Place of work: Sofia, Bulgaria;
  • Reference number: CIB_QA_1017;
  • If you are interested, please your current CV and motivational letter.

The submission of personal data is voluntary, its processing, use in the recruitment process and safe-keeping will be in compliance with the provisions of the Law for protection of personal data. “UniCredit Bulbank” AD in its capacity of administrator of personal data ensures full protection.

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