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28.02.2018, Ref.#: 021QQ
★★★★★ Response Coordinator fluent in Swedish for HP Account, TeleTech Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Заплата от 3000 до 3500 BGN (Бруто); Езици: Английски, Шведски
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Response Coordinator fluent in Swedish for HP Account
Here at TTEC (formerly TeleTech), we provide our employees with:

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

Job specifics/responsibilities:

• Administers the end to end process from receipt of a service request through proposal, approval and delivery;
• Conducts basic or general research on information relevant to the request;
• Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process;
• Sets the initial proposal due date for Service Requests guided by the Response Manager;
• Runs regular and ad hoc reports;
• Handles client requests in a confident and customer-focused way;
• Documents details of interaction with Requester and finalizing request.


• Fluency in Swedish;
• Very good level of English;
• Bachelor degree;
• Good computer literacy (MS Office)
• 1 year of Job-specific Experience in customer facing environment is an advantage;
• Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure;
• Analytical and problem-solving skills, Ability to work with business processes;
• Basic presentation skills;
• Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards;
• Ability to handle multiple tasks at the same time and ability to prioritize.
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TeleTech Eastern Europe EAD  Известие за нови обяви
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