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06.03.2018, Ref.#: DCS12M
★★★★★ Deposit Chargebacks Specialist - 12-month Contract, Paysafe Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Deposit Chargebacks Specialist - 12-month Contract


Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions.


  • Provide operational support on all aspects of Deposit Chargebacks, including retrieval requests, on both digital wallets
  • Apply knowledge of card scheme guidelines to defend chargebacks raised by issuing banks
  • Prepare and submit accurate defence packages in line with the relevant PSP/Acquirer requirements
  • Review fraud trends on card deposits and recommend changes to prevent future potential losses
  • Ensure accurate records are maintained on the status of all Deposit Chargebacks
  • Investigate and highlight potential technical issues which could result in a loss of representment rights
  • Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to Deposit Chargebacks
  • Enhance automation of current processes through the acquisition of new technologies or improvements to current technologies
  • Establish and maintain effective communication networks with key stakeholders, business partners and peers.
  • Any other duties as require

Candidate Requirements:

  • 2 years+ experience with card processing either with a financial institution, payment processor or merchant
  • In-depth knowledge of all stages of the chargeback cycle with Visa and MasterCard
  • In-depth knowledge of all stages of the chargeback cycle with American Express, Diners and JCB - beneficial however not essential
  • Knowledge of 3D Secure - beneficial however not essential
  • Strong analytical skills with a proven ability to provide sound assessments through research
  • Proven track record of building and maintaining strong working relationships with third party providers
  • Excellent command of ENGLISH language - verbal and written
  • Strong analytical skills with a proven ability to provide sound assessments through research
  • Ability to deal accurately, effectively and professionally in a rapidly changing and fast paced environment
  • Ability to work effectively in a team oriented environment with minimal supervision
  • Ability to meet deadlines working under pressure
  • Proven track record of effective decision-making
  • Strong planning and organizational skills
  • High level of skill with Microsoft Office Suite, especially Microsoft Excel and Word.

We offer:

  • Opportunity to help write the history of a leading multinational company
  • Tailor-made training and ongoing development to help you get on the cutting edge of online payments
  • Merit-based career progression in a fast growing organization
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration package which recognizes and encourages service excellence
  • Fun and collaborative working atmosphere
  • Cool new office

Are you ready to take your career to the next level?

Send your Cover Letter and CV in English. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview.

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