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★★★★★ Business Management Operations Supervisor, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Business Management Operations Supervisor

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit the site.

Business Management Operations Supervisor is responsible to lead and manage, develop and motivate a team of Business Support Specialists, ensuring each member adheres to all processes, work instructions and polices.       

The supervisor implements DXC High Performance Workplace Process and is driven by a customer focused service culture of flexibility, responsiveness and innovation.

Job specifics/responsibilities:
- Builds effective relationships with clients
- Establishes Quality Assurance and ensures that processes are maintained
- Identifies areas of improvement and manages improvement initiatives
- Cascades business strategies, priorities and metrics appropriately
- Recruits and supports development of capability
- Plans, directs and monitors operational activities
- Coaches and mentors direct reports, performs Performance Reviews with HP employees, provides continual feedback
- Ensures resolution of escalations
- Achieves targeted efficiency gains and productivity norms
- Ensures implementation of the Quality Management System

Knowledge and Skills Required:

- Typically 4+ years of experience in customer service
- Typically 2+ years of supervisory experience
- Mastery in English & excellent communication skills (e.g. written, verbal, presentation)
- Excellent problem-solving and analytical skills
- Solid project management skills
- Solid mentoring and coaching skills
- High level of planning and organizational skills
- Excellent knowledge of operating systems software (e.g., Microsoft Office)

We offer a challenging role including:

- Continuous learning and technical training opportunities
- Great opportunity for professional development in the IT field
- Competitive remuneration package
- Medical insurance
- 4 days additional paid leave (total:24 days)
- Food vouchers
- Opportunity to use free bus / parking
- Life insurance
- Work-life balance program including free legal, financial and psychological consultations

Thank you for taking time to review our job add! If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you! Please, kindly note that only shortlisted candidates will be contacted.

This is to inform you that DXC Technology is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. DXC takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that DXC may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of DXC. DXC Technology can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.


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