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14.02.2018
★★★★★ Quality Manager, ТЕК ЕКСПЪРТС ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Do you have a passion for Quality Management? Do you have a strong Leadership and Quality experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a Quality Manager, who will help Tek Experts deliver innovative bespoke solutions underpinned by exceptional customer service.

What we’re looking for

This role is key for the continuous improvement of operations support service delivery. By leading a team of on-site and/or remote Quality Analysts the QM will be able to provide useful insights to Service Delivery Managers regarding gaps identified in Process Compliance, Customer Handling and Operational Best Practices.

Responsibilities and Duties

  • Interview, hire, train, manage and coach the QAs team
  • Drive QA’s deliverables
  • Collaborate with managers regarding improvement areas and educational initiatives
  • Elaborate plans in collaboration with Operations Management to meet, and exceed where it can, business KPIs
  • Collaborate in process/procedure creation and stablish control points to ensure compliance

Qualifications

  • Black belt or Green belt certification will be considered a plus
  • Quality assurance experience or at least domain of basic concepts is required
  • Background in engineering related field
  • 5 years or more of experience in Support Service
  • At least 3 years of managing a team of 15 or more. And at least 1 year of experience being a remote manager
  • Experience working in multicultural environment
  • Experience developing projects, initiatives or improvement plans
  • Fluent in English, both Written and Conversational
  • Experience in presenting to large audiences, both, in presence or virtual
  • Positive, energetic and can-do attitude
  • Self-motivated and able to work under pressure
  • Resilient and able to work in a continuous changing environment
  • Detail oriented

In return, we offer you

  • An excellent remuneration package
  • Prestigious offices in central locations around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offering you career development opportunities to meet your full potential

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.

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