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14.02.2018, Ref.#: Accounting Support
★★★★★ Technical Support Analyst ( Accounting Support Team ), АКАВА ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Technical Support Analyst ( Accounting Support Team )
Acavva EOOD is an authorized partner of HedgeServ Corp. in Bulgaria. Acavva EOOD is hiring under labor contract Technical Support Analyst to expand their distributed team in Sofia.

HedgeServ Corp. - Company Abstract


We are U.S. based hedge fund administration company with offices in New York, Chicago, Boston, Dublin, London, Sydney, Luxembourg, Grand Cayman and Sofia.

Department overview

    The Global Application Support team delivers technical and accounting support services, enabling the required processes for the business. First line Operations Support is the Service Desk team, which provides initial triage and escalation for all production affecting issues and requests. The Core Support team troubleshoots and configures a broad suite of critical production applications while liaising with business, development and infrastructure teams. The Reconciliation Support team maintains the Reconciliation Console, manages the processing of position and activity files from brokers and establishes a secure FTP delivery method for daily reports. The Accounting Support team resolves data processing and calculation issues to ensure timely, accurate and consistent reporting as required for business needs.

Job Description

HedgeServ uses proprietary software to independently value clients’ portfolios. As part of the Application Support team, you will work to support this unique application. Application Support team members are required to troubleshoot and analyze issues reported by internal staff and assist in the resolution and escalation of issues.

This role will specialize in dealing with issues reported by HedgeServ’s accounting teams. As a result, an in-depth knowledge of accounting and financial products is a must. Congruent to this, there is a strong technical aspect to the role. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of the financial services industry.

Training will be provided through a structured induction program to gain knowledge of HedgeServ’s business and specific training in this role will be provided on-the-job.

Key Responsibilities:

  • Analyze General Ledger postings and investigate how figures are being calculated
  • Investigate reporting queries by analyzing how the report gets its data and the calculations used
  • Query database tables to assist in the resolution of tickets
  • Troubleshoot application bugs and identify gaps in the system for development and propose workable solutions
  • Resolve support tickets logged by the application users in an effective manner
  • Research and troubleshoot to resolve tickets and document new processes and guidelines

Requirements:

  • Accounting or Finance Degree

Preffered skills:

  • Strong accounting and financial product knowledge
  • Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
  • Strong IT literacy
  • Experience in SQL and knowledge of databases is an advantage
  • The ability to build from past experience and to continuously improve
  • Continuous Professional Development is encouraged
  • Ability to learn quickly to adapt to challenges in dynamic environment
  • Must be motivated to work independently and have strong inter-personal skills to work as part of a team
  • Strong verbal and written communication skills
  • Strong attention to detail and well organized

You will:

  • Work in a small team, but have the support of a large global organization
  • Have stability that a startup cannot provide, but enjoy startup-like environment
  • Work in a culture that rewards results
  • Be free to make many of your own decision
  • Become a better craftsman!
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