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13.02.2018, Ref.#: POD
★★★★★ 60K POWER ON DEMAND INTERNAL SPECIALIST WITH ENGLISH, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Езици: Английски
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60K is the largest independent outsourcer not only in Bulgaria but on the Balkans as well. Our company is a true story of how dreams come true and proves that as long as people work together as a team and put their best efforts nothing is unachievable.

Through the years of success and growth we have achieved more than we have ever expected thus accomplishing fully our mission statement “60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff”. Led by the fact that Happiness and Success is easy to achieve when you work with great Professionals and true Friends, we built 60K as the Place Where All the Happy People Work providing our employees with a large scale of options for both personal and professional development.

Striving to become a world leader in putting people first in their Customer Experience, we developed internally a strong management team that currently is in charge of the operations for five global clients’ projects who are known as worldwide leaders in their area of operations. As a professional outsourcer and a reliable business solutions provider, we are boosting the performance of some of our smaller boutique clients as well, which makes the total number of ten amazing successful projects within 60K presented everyday by 1400 amazing people from our Sofia and Plovdiv based offices.

Due to our company and operational expansion, we are looking for talented professionals and enthusiasts who are eager to become the face of our international business and present our clients’ global brands worldwide by being part of a global international team. Become part of our Award winning team as a


Your Role:

As a 60K Power on Demand Internal Specialist you will be responsible for representing 60K and our Clients on a top level providing high quality customer support services via telephone and/ or e-mail and chat. You will be involved into our dynamic and professionally structured business process and will be responsible to keep up with the level of customers’ satisfaction expectations. Your day-to-day tasks will be focused on providing excellent customer support services for different company projects and meeting our clients’ service level agreements.

Your Responsibilities:
  • To deal directly with customers either by telephone or electronically;
  • To build rapport with customers to ensure world class customer service and to resolve consumer’s queries, problems or complaints in a timely manner;
  • To explore end-users’ problems in depth and provide a top class service and solution while following internal procedures, instructions and processes;
  • To be well organized and precise in leaving feedback and case details in the internal systems and our clients' tools;
  • To be able to communicate effectively with clients, customers and colleagues, both verbally and in written form.

Our Requirements:

  • Excellent command of English both written and spoken;
  • Customer focused and attitude to help, support and advise others; 
  • Excellent communication skills and ability to present information in a clear, objective and polite manner;
  • Team player who is willing to help and support others while executing day-to-day tasks and activities;
  • Result oriented and inspired to go extra mile in everything you are doing;
  • Ability to ensure coverage Monday-Sunday on flexible and changing working shifts.

                              You are welcome to join our team of professionals!

In Return You Will Get:
  • Excellent multinational business environment and a friendly atmosphere;
  • Great team of qualified professionals willing to help, guide, and coach you;
  • Open-minded management team promoting innovation, personal development, and professional growth;
  • Flexible working hours;
  • Competitive remuneration package;
  • Social benefits such as free company transportation, corporate gym and beauty salon areas located in the office building, food vouchers, additional health insuracnce, regular corporate parties and team buildings.

Challenged by This Career Opportunity?

We will expect your CV in English and please do not forget to specify the reference number of the position you are applying for. All applications will be treated in strict confidentiality.

Disclaimer: Only short-listed candidates will be contacted
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