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16.02.2018, Ref.#: MSDE
★★★★★ Monitoring Specialist with German Language, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Немски
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Monitoring Specialist with German Language
Modis IT Outsourcing is an international services company part of The Adecco Group family. Together with our parent company, we deliver IT outsourcing services from over 60 countries and territories around the world.

In Modis Bulgaria, we effectively deliver IT-enabled business process, application services and infrastructure solutions for business outcomes. Our goal is to enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Currently, we are looking for candidates willing to develop their technical skills further to work on-site with our customer Hewlett-Packard Enterprise on the position of:

Monitoring Specialist with German Language

Responsibilities:

• Deliver 24/7 corporate client account support by monitoring and administrating of customer IT Environment;
• Provide resolution following SOPs (Standard Operation Procedures) working closely with the senior Engineering staff within the team;
• Timely respond to customers inquiries;
• Manages customer expectations;
• Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership;
• Coordinate support activities and interact with other support teams;
• Communicate effectively with Technical and Non-Technical stakeholders;

Requirements:

• Excellent written and verbal English and German language;
• Analytical skills, ability to isolate and solve problems and to follow predefined process;
• Ability to effectively interact with people at all levels, across all geographic regions;
• Demonstrate strong written and verbal communication skills

Following skills and certifications will be considered as an advantage:

• Relevant experience in Customer Support;
• Operating systems, server, storage & back-up or network support knowledge;
• Information Technology Information Library (ITIL) knowledge;

Benefits:

• Continuous technical training;
• Competitive remuneration package;
• Additional benefits;
• Certification opportunities;
• Great opportunity for professional development in the IT field;
• Flexible working time;

If the position presents interest to you, do not hesitate to apply by sending us your CV in English!

Only short-listed candidates will be contacted.
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