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23.02.2018, Ref.#: SDAIT
★★★★★ Service Desk Administrator with Italian Language (Night Shifts), Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Италиански
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Service Desk Administrator with Italian Language (Night Shifts)
Modis IT Outsourcing is an international services company part of the Adecco Group family. Together with our parent company, we deliver IT outsourcing services from over 60 countries and territories around the world.

In Modis Bulgaria, we effectively deliver IT-enabled business process, application services and infrastructure solutions for business outcomes. Our goal is to enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Today we are giving you the chance become part of one of the biggest informational technology company worldwide at the position of:

Service Desk Administrator with Italian Language (Night Shifts)

Responsibilities:
  • Be the first line of enquiry for customer calls. Logs the call into a database;
  • Real-time collection of customers/devices data and validation of its accuracy;
  • Ensures that the customer is entitled to the service, validates customer contract details;
  • Manages the service requests through telephone and provide basic information on the already opened service requests;
Requirements:
  • Italian language – B2 or higher;
  • Basic English;
  • Excellent communication skills;
  • Excellent customer service skills;
  • Accuracy and precision;
  • Ability to adapt, take timely decisions and recognize potential customer dissatisfaction;
  • Ability to work with business processes;
  • Excellent communication skills;
  • Excellent customer service skills.
Benefits:
  • Competitive remuneration package;
  • Work in a multinational corporate environment;
  • Opportunity to gain more IT skills; 
  • Chance to start your career in two international companies; 
  • Night shifts (24/7 support window);
  • Additional health coverage;
  • Food vouchers. 
If you believe you meet the above-stated requirements, please apply by sending your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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