EN
Вход и регистрация Фирми | Потребители
09.02.2018, Ref.#: REFG
★★★★★ Resolution Expert with fluent German/ French, ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Немски, Френски
Добави в Моите Обяви   Известие за нови обяви   Принтирай   Проблем с обявата
Resolution Expert with fluent German/ French
At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are no exception!

Our newest client that is now entering the Bulgarian market provides a host of world class services, including customer relationship management and back office support.

Become part of one of the biggest American companies that has more then than 50,000 employees in 73 locations across the globe.

 
Resolution Expert with fluent German/ French

 
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Imaging products. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

 

Responsibilities

  • Responds to customer technical issues related to hardware and networking via e-mail/chat,        online, social media or phone;
  • Uses troubleshooting techniques and tools to identify products that are defective and follow        guidelines in issuing service calls/contacts;
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures;
  • Documents problems in the support solution database for diagnostics and solution implementation;
  • Advises customers within procedural guidelines to ensure a complete solution to their technical or service questions;
  • Identifies, researches and provides input on unique or recurring customer problems;
  • Monitors and tracks issues to ensure accurate resolution;
  • Escalates more complex customer technical issues to senior level support.

Requirements

  • High School graduate or University student;
  • Professional Experience in multinational environment;
  • Problem solving and troubleshooting skills;
  • Prior Customer Service experience is a plus;
  • Fluency in German/French and English.

Soft Skills

  • Positive Attitude;         
  • Customer Service Oriented;
  • Excellent Written Communication Skills in English;
  • Initiative, Ability to Prioritize.

We offer a challenging role including

  • Continuous learning and technical training provided;
  • Great opportunity for professional development in the IT field;
  • A chance to be part of a newly formed team;
  • Competitive remuneration package;
  • Standard working hours, from Monday to Friday. 
Кандидатствай по тази обява
ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД  Известие за нови обяви
(Агенция за Подбор на Персонал c изцяло безплатнa услугa към кандидатите.)
Повече за ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД
Всички обяви на ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД
  Контакти | Цени | Въпроси и отговори - потребители | Въпроси и отговори - фирми | Условия | Лични данни | Cookies 
©2002-2017 Jobs.bg. Всички права запазени. Jobs.bg е регистрирана търговска марка.
The Network JOBS.BG - Business Superbrand 2015-2016, Superbrand 2012-2013, Superbrand 2009-2010, Business Superbrand 2007-2008